FAQ
What are the delivery times?
Our orders are prepared within 24 to 48 hours and delivered within 7 to 12 working days in mainland France.
For international orders, delivery times can vary between 10 and 15 working days depending on the destination.
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email with a tracking number .
You can check the progress of your package at any time via the link provided.
What payment methods are accepted?
We accept payments by credit card (Visa, MasterCard, Amex) and via PayPal .
All transactions are secured using the SSL protocol.
How do I make a return or exchange?
You have 14 days after receipt to make a return or exchange.
Items must be unworn, unwashed and in their original packaging .
Contact us at 📧 satini.sleepwear@gmail.com for return instructions.
How do I care for my Satini garment?
To preserve the softness and shine of the satin:
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Wash in cold water or by hand (delicate cycle).
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Use a mild detergent , without bleach.
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Do not tumble dry .
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Iron gently on the reverse side if necessary.